Refund policy

Returns  

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return or exchange.

To be eligible for a return, your item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide your order number or a copy of your order confirmation/proof of purchase.

To start a return, you can contact us at support@donmilyon.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Delivery fees are NOT refundable and return delivery fees will be deducted from the total refundable sum. 

You can always contact us for any return question at support@donmilyon.com.au.

 

Exchanges 

We offer exchanges for a SIZE CHANGE only. We do not offer exchanges for other items/styles. If you wish to purchase a different item, please return your unwanted goods for a refund, and you are then free to place a new order for your desired items. Refunds are only accepted within 30-days of receiving your item, subject to condition of item. 

We can only send out ONE EXCHANGE free of charge to Australian addresses. A secondary exchange request will be subject to additional delivery charges. If exchanged items are returned for another size exchange, the item/s will be refunded to you for you to re-order if this is necessary.

WE DO NOT OFFER EXCHANGES TO NON-AUSTRALIAN CUSTOMERS.

IF YOU ARE NOT FULLY SATISFIED WITH YOUR ORDER, WE GIVE OUR INTERNATIONAL CUSTOMERS UP TO 30 DAYS (AFTER THE RECEIPT OF GOODS) TO RETURN ANY UNWANTED ITEMS.

If you are based outside of Australia, we recommend returning your order to us using the DHL returns label included in your parcel, as this will ensure there are no customs delays and your item will get back to us quicker.  Please note - if you choose this service you will be refunded the value of your items MINUS AUD $40 for using this service which will be deducted from the retail value of the item/s you return to us. (Please see full information regarding our International returns information via our Returns Policy page)

We aim to process all returned parcels within 24-48 hours of receiving (excluding weekends). Although refunds are processed instantly on our system, this can take 3-5 working days to reach your account depending on who you bank with. Exchanges are processed within 48 hours upon receiving the original items. You will receive a notification email of when your exchange has been processed.

Our full returns address is PO Box 451, Seven Hills, NSW 1730, Sydney, Australia.

 

Damages and issues

If you receive an item which is damaged, please contact us immediately via our customer service email support@donmilyon.com.au. Please state the full name used to place the order along with your order number and photo evidence of the faulty item you have received so we can investigate and resolve the issue for you. 

Please Note: If you return a faulty item to us before emailing us and allowing us to arrange a collection for the item, we will not be able to cover the cost of your postage/return.

 

Warranty 

Our products come with 6 months warranty. This allows for products to be replaced if damaged due to a manufacturing error only. Any damage caused by general wear and tear or accidental damage will not be accepted as a warranty claim.